Compliance7 min read
Surcharging in the Service Department: Best Practices
How to implement credit card surcharging specifically in dealership service departments — from customer communication to RO handling and staff training.
Sarah Janssen-SinghInsights & AnalysisThe Anchorbase
The Anchorbase
Journal
Deep dives into payments infrastructure, operational automation, and the future of financial operations.
Sarah Janssen-SinghCompliance8 min read
Customer Communication: How to Explain Surcharges Without Losing Sales
Practical scripts and strategies for talking to dealership customers about credit card surcharges — maintaining relationships while recovering fees.
Sarah Janssen-SinghHardware7 min read
Wired vs. Wireless Payment Terminals for Dealerships: Pros and Cons
A practical comparison of wired and wireless payment terminals for auto dealerships — when each makes sense for service, parts, and sales departments.
Sarah Janssen-SinghHardware7 min read
EMV Compliance for Auto Dealers: Terminal Requirements in 2026
What dealerships need to know about EMV chip card compliance — liability rules, terminal requirements, and how to ensure your payment setup meets current standards.
Anchorbase TeamIndustry Insights2 min read
Why Mid-Market Payments Are Still Broken in 2026
Enterprise companies have treasury teams. Small businesses use Stripe. The mid-market? Still drowning in spreadsheets, manual reconciliation, and disconnected systems.
Sarah Janssen-SinghHardware7 min read
Contactless Payments at the Dealership: Setup and Customer Experience
How to implement tap-to-pay and mobile wallet acceptance at your dealership — from terminal setup to customer experience optimization.
Sarah Janssen-SinghHardware7 min read
How to Set Up a Connected Terminal API at Your Dealership
Technical guide to implementing connected terminal APIs for dealership payment integration — architecture, setup, and best practices for seamless DMS connectivity.
Anchorbase TeamHardware7 min read
Service Lane Payment Terminals: Optimizing the Customer Experience
How to set up and optimize payment terminals in your service lane — reducing wait times, improving customer satisfaction, and streamlining checkout.
Anchorbase TeamHardware7 min read
Parts Counter POS Systems: What Works Best for Dealerships
A guide to choosing and optimizing point-of-sale systems for dealership parts departments — balancing speed, integration, and inventory management.
Anchorbase TeamHardware7 min read
Mobile Payment Solutions for Dealership Lot Sales
How to accept payments anywhere on your lot — mobile terminal options, connectivity solutions, and best practices for taking payments outside the office.
Anchorbase TeamHardware7 min read
Terminal Troubleshooting: Common Issues and Quick Fixes
A practical troubleshooting guide for dealership payment terminals — diagnose and fix common problems before calling support.
Sarah Janssen-SinghOperations7 min read
5 Payment Reconciliation Errors That Cost Dealerships Thousands
The most expensive payment reconciliation mistakes dealerships make — how to identify them, how much they really cost, and how to prevent them.
Sarah Janssen-SinghStay ahead of the curve
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